Operations Management Theory: Reconciling Capacity and Demand Essay

Question 3 Draw on appropriate trading public presentations Management theory, concepts and frameworks to examine how your organization, or an organization with which you are familiar, reconciles substance and demand. info technology services industry is a highly competitive exist based operation sector where availability of resources, tangible and intangible is spot to successful projects. This makes a significant challenge to accurately reconcile capacity and demand. OpenText is a leader in providing enterprise content management solutions and we bequeath analyse consulting services provided in the European market along with solution on demand with todays changing economic environment. slake et al (2009, p.248) defines relationship between capacity and demand as capableness is the output that an operation (or single process) can deliver in a defined unit of cartridge clip. Demand is the quantity of products and services that customers request from an operation or process at any point in time.Managing capacity is an on-going effort in the industry by reducing terms through repeat business from existing customer and by pleasant new potential customers This while managing customer expectations and ensuring quality of service. Customer work and service delivery are key to OpenTexts economic competiveness in the market. Employee development and attracting highly skilled individuals to the organisation are essential in delivering quality service. When considering potential projects, OpenText need to know the resource availability to manage the tasks. This demand for resources is weighted against who is available (capacity) to determine if additional resources are need to meet the demand and if required what types of resources are needed... ...ly uncertainty. IIE Transactions 34 717-728.Slack, N., Chambers, S., Johnston, R., Betts, A.,(2009). trading operations and process management Second edition. Harlow Pearson Education LimitedRoth, A.V. and Veld e ,M V D.(1991), trading operations As Marketing A Competitive Service Strategy, diary of Operations Management ,Vol. 10 ,No. 3,pp 303-328Chiang, W. K. and Feng, Y. (2007). The value of information sharing in the presence of supply uncertainty and demand volatility. International diary of ware Research, 45 (6), 1429-1447.Hum,Sin Hoon (2000), A Hayes-Wheelwright framework approach for strategic management of thrid ships company logistics services,Integrated Manufacturing Systems,Vol .11/2,pp 132-137Buxey,G.(1993). Production planning and scheduling for seasonal demand. International Journal of Operations and Production Management, 13(7),4-21.